Joana is one of the most helpful, knowledgeable and professional real estate agents I've ever worked with. I had the pleasure of having her facilitate my rental listing, and the level of attention-to-detail, expertise and communication she delivers is unparalleled. Even in difficult situations, Joana always approaches every step of the process with poise and a solutions-oriented mindset. She is a true gem who can take the complicated and stress-induced process of NYC real estate, and makes it manageable and seamless for her clients. There is no one I'd rather call first when I need an agent than Joana Chu.